Privacy Policy

Data Collection

We collect information to provide and improve our AI-powered vertical solutions:

• Information you provide: Account details, contact information, and business data you submit through our platforms
• Usage analytics: How you interact with our services to improve functionality and user experience
• Business data: Industry-specific data processed to deliver our AI services (FrontDoor, Neighbr, AI Audit tools)
• Cookies and tracking: Standard cookies for functionality, analytics, and service optimization

Data Use

We use your information exclusively for legitimate business purposes:

• Service delivery: Provide and improve our AI-powered vertical solutions
• Customer support: Respond to your questions and provide technical assistance
• Communications: Send service updates, security alerts, and relevant product information
• Legal compliance: Meet regulatory requirements and protect our legal rights
• Security: Detect, prevent, and respond to security incidents and fraud

Data Sharing

We maintain strict controls over data sharing:

• No third-party sales: We never sell your personal data to third parties
• Service providers: Trusted partners who help operate our platform (cloud hosting, analytics, support tools) under strict data protection agreements
• Legal requirements: When required by law, regulation, or valid legal process
• Business protection: To protect our rights, property, or safety, or that of our users

SMS Communications & User Consent

By signing up for our services at https://luminaro.ai/signup, or by requesting SMS capabilities during in-person interactions (such as store visits or events), you expressly consent to receive SMS communications from Luminaro.ai. These messages may include service notifications, product updates, promotional offers, or customer support follow-ups.

When submitting your information through our website or authorized channels, you acknowledge and agree that:

• Message frequency may vary depending on your interactions with us
• Message and data rates may apply depending on your mobile plan
• Consent is not a condition of purchase

You may opt out of receiving text messages at any time by replying "STOP" to any SMS or by contacting us at privacy@luminaro.ai.

Your Rights

You have important rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Update: Correct or update your account information and preferences
• Delete: Request deletion of your account and associated personal data
• Unsubscribe: Opt out of marketing communications at any time
• Data portability: Request your data in a portable format (where technically feasible)

To exercise these rights, contact us at privacy@luminaro.ai

Data Security

We implement comprehensive security measures to protect your data:

• Encryption: Industry-standard encryption for data in transit and at rest
• Access controls: Strict employee access controls and authentication requirements
• Regular assessments: Ongoing security assessments and vulnerability testing
• Secure infrastructure: Data stored in secure data centers in the United States
• Incident response: Established procedures for detecting and responding to security incidents

Data Retention

We retain your data only as long as necessary:

• Active accounts: Data retained while your account is active and you're using our services
• Account closure: Personal data deleted within a reasonable time after account closure
• Legal compliance: Some data may be retained longer for legal, regulatory, or legitimate business purposes
• Anonymized data: We may retain anonymized, aggregated data for analytics and service improvement

Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential cookies: Required for basic website functionality and security
• Analytics cookies: Help us understand how you use our services to make improvements
• Preference cookies: Remember your settings and preferences
• Third-party tools: We use Google Analytics and similar tools; you can opt out through your browser settings

International Users

Our services are primarily designed for US-based businesses:

• Data storage: Your data is processed and stored in secure US data centers
• International access: If you access our services from outside the US, your data may be transferred to and processed in the United States
• Privacy protections: We implement appropriate safeguards for international data transfers
• Local laws: We strive to respect applicable privacy laws in your jurisdiction

Updates to This Policy

We may update this privacy policy from time to time:

• Notification: We'll notify you of material changes via email or through our platform
• Effective date: Changes become effective when posted, unless otherwise specified
• Review: We encourage you to review this policy periodically
• Continued use: Your continued use of our services after changes constitutes acceptance